Questions

Questions

Have you got some questions, don't worry, call us, we always love to talk to our guests or alternatively click on the questions below.

Yes, we most certainly are. However, the situation is dictated by government advice and guidance. This is ever changing and the latest updates can be found on our blog page.

Yes, it most certainly is. You can book direct by either calling, via e-mail and the book online button. By booking direct opposed to booking.com, you will benefit from the best availability rates and cancellation policy.

Also, by contacting us directly, we may be able to offer you nights that may not show on other online travel agents (OTA’S) websites or have offers that are only available to direct bookings.

To find out why we advocate direct bookings and why OTA’s such as booking.com are detrimental to our industry, then read this article about the many unfair practices that OTA’s such as booking.com use, which are in no way beneficial to small, family run businesses like ours.

FOR DETAILS ON OUR TEMPOARY COVID-19 TERMS AND CONDITIONS – click here

Guests that book directly with us benefit from a wider variation to availability and cancellation too. For bookings made directly with us, the following terms apply:

If the booking is cancelled 14 or more days before arrival, then a charge of £5 per booking will be made.  

If the booking is cancelled less than 14 days before arrival, then a charge of 25 per cent of the stay will be made.

If the booking is made less than two days before arrival, then a charge of 50 per cent of the stay will be made.  

We will take a single night deposit at the time of booking. This will be refunded, minus any charges, if cancellation is necessary, based on the sliding scale, set out in our cancellation policy.

For bookings made with booking.com and other online travel agents, our cancellation rates are much stricter, hence why we encourage bookings to come directly to ourselves.

We also offer a discounted non-refundable rate, full-payment is taken at the time of booking and payment is non-refundable.

We strongly recommend you take our travel insurance to cover all eventualities.

Cornwall in general is famed for its narrow streets and Mevagissey is no different. This means that car parking in the village is at a premium but at Tregorran, we can accommodate six cars – one for each room – in our car park at the front of the property. Very few accommodation providers can boast anything close to this in Mevagissey.

In order to fit six cars in the car park, two will need to park in front of our garage which is used for storage and the other two in the designated bays in front of our entrance.

The final two vehicles will have to park in front of the rest and block everyone else in. However, due to our location being only a five-minute walk away from the village, very few guests use their cars in the evenings. Nevertheless, if you do wish to use your car in the evening, please let us know so you don’t get blocked in.

After breakfast, if you are blocked in, we ask guests to move as we know which cars belong to which rooms. We have had this system in operation for nearly five years now and it has always worked perfectly.

Finally, we ask guests that block everyone else in to leave their keys in their room. This is because, in the event of an emergency, we would have to move your vehicle. If any guest is unhappy with leaving keys, then we would advise them to park on Cliff Street itself which, off yellow lines, is totally unrestricted – even in high season.

Deposits can be paid by credit or debit card or bank transfer – account details available on request. We no longer accept cheques.

Remaining balances can be paid on departure via cash and credit or debit card.

We accept check-ins from 4.00pm until 8.00pm. Check-out is before 10.00 am on the day of departure.

If guests arrive earlier than 4.00pm, then they are welcome to leave vehicles in the car-park and ring the call bell. If we are here and the room is ready, we can check you in early.

We don’t accept children under the age of 16. We don’t accept pets.

Tregorran is a no-smoking premise and that includes the outside sun terrace too. We adopt a zero-tolerance policy to anyone smoking in any area other than by the car-park entrance, where a sand-filled bin is available to dispose of cigarette butts.