COVID-19 Update

The latest COVID-19 restrictions – how it affects us…

Once again, their is much uncertainty surrounding coronavirus and naturally, that has a knock-on effect on the hospitality industry, something Tregorran Guest House is very proud to be part of.

Understandably, guests that have booked reservations for this year and next, whilst those that are looking to do so, have questions about how the latest, Government enforced restrictions affect us.

Firstly, new reservations made with us directly…

From today (Thursday, September 24 2020) until Wednesday, March 31 2021, any direct reservations made with us will not be subject to a one-night deposit payment. Temporary cancellation policies will allow guests to cancel their reservation(s) up to 24-hours before their arrival without penalty. Any reservations cancelled after this period will be charged the full amount of any stay.

Existing reservations made directly with us…

If you have a direct booking made with us through this website, phone or e-mail, we will permit the reservation to be cancelled up to 24-hours before any arrival date without penalty. If a deposit has been paid, it will be refunded minus a £5 administration charge. If the reservation is cancelled less than 24-hours before any arrival date, the full amount will be charged.

Existing online travel agent bookings (OTA) with booking.com, Expedia etc…

Please refer to the terms and conditions of your reservation. Also, by booking directly with us either through this website or phone – 01726 842319 and not using an OTA, you benefit from the best prices and terms. These are only available directly with us.

New online travel agent bookings (OTA) with booking.com, Expedia etc…

Repeated from above: By booking directly with us either through this website or phone – 01726 842319 and not using an OTA, you benefit from the best prices and terms. These are only available directly with us so using an OTA benefits nobody but them.

New Government restrictions…

They are ever changing but we always have and always will adhere to the guidance set out. If you are in anyway unsure about this we would advise in the strongest way possible to contact us before you travel or book.

The biggest change for us is the mandatory requirement, under COVID-19 laws, that face coverings must be worn by all guests in communal areas. For us, this is whilst transiting around the guest house in hallways and stairwells in any circumstance. Guests need not wear masks in their rooms or once seated in the breakfast room.

Also, local lockdowns have come into force across parts of the United Kingdom but these don’t prohibit travel currently. With that in mind, we are happy for any guest to stay with us, as long as they are not displaying COVID-19 symptoms.

Obviously, this may change over the coming weeks and months and if either guests’ primary area of residence is forced into a hard lockdown like that seen in March, or we are here in Cornwall, we will waive any deposit or cancellation terms of any direct booking. Those reservations made with OTA’s should refer to their terms and conditions agreed at time of booking.

Finally, the ‘rule of six’ and this is something that changes very little for us. From reopening on July 7, we have ensured that no more than six guests are sat eating breakfast at any one given time. This will continue for obvious reasons. Our outdoor seating area will also remain unchanged as the set-up of two tables and two chairs also means rule of six guidelines are adhered to.

On this subject, we remind guests that any group bookings for more than six persons are illegal in our premise currently.

Since our permitted reopening in early July, the vast majority of our guests have been understanding at how COVID-19 has presented challenges that mean things are slightly different to the norm. Sadly, some haven’t been so understanding but we must add this has been a tiny minority.

We would hope that these further, necessary restrictions, are embraced and adhered too because any sacrifice that helps return our country and our business back to normality is worth it in the long run.

Gareth, Lara, Toby and Olivia xx.

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